Post an Account Amendment

Customers often need to make adjustments to their payment schedule, for reasons such as a new job, bankruptcy, active military duty, and fell on hard times. You can amend the account by changing the customer’s interest rate, term, amount payment, frequency of payment and date due on. This starts the customer on the new payment schedule based on the new terms calculated.

This video provides an overview of account amendments in IDMS.

1. From the Account page, click the Transactions icon and choose Post Account Amendment.

The Post Amendment pop-up window opens. Balance details and the current payment schedule are listed and view-only. 

2. Choose the Amendment Date and Balance To Amend.
3. Check the Include Late Fees box, if applicable.
4. Check the Include Interest box, if applicable.
5. Check the Include Misc Fees box, if applicable.
6. Complete the Amendment Information and Calculated Payment Schedule sections.
7. Click Calculate.

The system adjusts the calculated fields with correct payment information based on the new numbers you entered.

8. Click Post Amendment.

You receive a confirmation message and return to the Account page.