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Searching Service Tickets

The Inventory module in IDMS offers a service ticket view for searches. By default, the list you open may not be in service ticket view, but you can change this in the layout editor in Settings at the page level by clicking the Settings icon .

This video provides an overview of service tickets in IDMS.

  1. From the left navigation pane, click the Inventory icon and choose Search Service Tickets.

The Search Service Tickets page opens.

  1. Type or choose search information if you want to narrow your search.

  2. Click the Search icon .

A list of matching records appears.

ClosedTo narrow search criteria

  1. Click Show Advanced Filters to show more search filters.

  2. Specify the search criteria.
  1. Click the Search icon. 
Click the Remove icon to clear the search filters and go back to default.
  1. Click Hide Advanced Filters to hide the extra search criteria.
ClosedTo change the layout of the list
  1. Click the Settings icon .

The Layout Settings pop-up window opens.

  1. If applicable, choose a new Queue Default Layout.
  2. Choose new sorting criteria.
  3. If applicable, check the Make My Default box.
  4. Click Save.