Post a Principal Adjustment

You can adjust the principal amount due on the account if the dealer owes the customer a credit for reasons such as taxes overpaid, fees owed back, or referrals.

1. From the Account page, click the Transactions icon and choose Post Principal Adjustment.

The Post Principal Adjustment pop-up window opens.

2. Choose the Balance to Adjust, such as the primary loan.
3. Choose whether you want to increase or decrease the principal.
4. Type a Description and the Adjustment Amount.
5. Choose a Reason Code.
6. Click Post.

You receive a confirmation message and return to the Account page.