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Post a Payoff

A customer can pay off a current loan on the Post Payoff page, not by posting a payment. In order to do a trade-in, you can gather payoff information on the Post Payoff page, which takes interest adjustments into account. Do not post a payoff simply by posting a payment. This does not take interest adjustments into account, and the payoff will be incorrect.

  1. From the Account page, click the Transactions icon and choose Post a Payoff.

The Post Payoff pop-up window opens.

  1. Choose the delivery method.

The Payment Form field appears.

  1. Choose the Payment Form.

The Payoff Detail section appears.

You can also see a Per Diem amount for payoffs.

  1. In the Balance field, choose which loan you are posting a payoff for.
Payoff details are different depending on the balance you choose. You might want to pay off a side note or a primary loan or all balances.

You can print the payoff statement for the customer. Click Print Payoff Quote.
  1. Click Post This Payoff.

New fields appear.

  1. Enter the amounts and any other field information.
  2. Click Post Payoff.

A message displays and you can print the receipt for the customer by clicking Print This Receipt.

  1. Click Close.