Post an Extension

You can add extra time to a customer's due date by posting an extension on the account. An extension can only move the payment to the end of the term. The longer a loan is extended, the more interest the customer accrues.

1. From the Account page, click the Transactions icon and choose Post an Extension.

The Post Extension pop-up window opens.

2. Select the option for the payment you are extending for the customer, for example the payment due this month.
3. Type a Comment.
4. Click Post.

You receive a confirmation message and return to the Account page.